How do I get a refund for incorrectly charged VAT?
In this article
In this article group
- How can I change my billing country?
- How can I change my billing address?
- Can I have a separate billing email address?
- Is it possible to exclude VAT upon payment?
- Where can I find my invoices and add a VAT number?
- Can I receive my receipt as a PDF?
- How to Apply a Coupon Code
- My payment is failing / trouble with credit card
- I accidentally deleted my n8n workflow
- Can I get billed in a different currency?
- Payment error codes
- How to subscribe to a paid plan after a trial ends
- How to Download a Previous Receipt
- Can I pause/postpone my Cloud subscription?
- How to change the VAT number on my subscription?
- Refund policy
- Changing your plan: billing and proration
Paddle is the Merchant of Record (MoR) for all n8n Cloud transactions, meaning they handle tax calculation, collection, invoicing, receipts, and VAT refunds where applicable. \
Enterprise customers: Please contact n8n support directly instead of Paddle.
When you purchase an n8n Cloud subscription, Paddle is responsible for:
Collecting required customer and billing information
Calculating and charging the correct VAT or sales tax
Remitting taxes to the relevant authorities
Issuing compliant receipts and invoices
Why you may be charged VAT
Whether VAT (or a local equivalent such as GST or sales tax) applies depends on your location and whether you're purchasing as an individual or a VAT-registered business.
Incorrect VAT charges are usually caused by a missing or invalid VAT number, or a wrong billing country, on your subscription. To fix this:
Add or update your VAT number: Where can I find my invoices and add a VAT number? and How to change the VAT number on my subscription?
Correct your billing country: How can I change my billing country?
Updating these details prevents VAT on future invoices but doesn’t refund past charges. For those, contact Paddle as described below.
Charged VAT incorrectly?
If you were charged tax in error, first make sure your VAT number and billing country are correct (see above). Then contact Paddle Support to request a refund or correction.
If you’re purchasing as a VAT-registered business, have your VAT number ready when you contact Paddle. They may also ask for your VAT registration certificate. Tax may be adjusted or refunded once your details are verified.
Need a credit note?
If you require a credit note for a VAT refund for example, for accounting purposes Paddle Support can provide this too.
Article Last Updated At: 2026-10-26T10:39:24.592Z