Support Scope for self-hosted and VPS Deployments

Thank you for using n8n. If you are not an n8n cloud user on app.n8n.cloud and are running n8n on your own VPS (Virtual Private Server) or paying provider for such services — such as services provided by HostGator, DigitalOcean, Hetzner, Vultr, Contabo, Linode (Akamai),n8nNitro, UpCloud or Scaleway — please review the guidelines below to understand what support we can and cannot provide.

What We Can Help With

We can assist with issues directly related to the n8n product, including:

• License Key Issues

  • Not receiving a license key

  • Problems activating a license key

• Product Functionality Issues

  • Bugs in expected product behaviour

  • Problems with the n8n user interface or core functions

  • Failures with authentication to third-party services

What We Cannot Help With

We do not provide support for the following:

• Password resets

• Not receiving password reset emails

• Access issues to your server or instance

• Performance-related issues (CPU, memory, disk space, etc.)

• Operating system configuration or server networking

• Workflow logic or workflow building support

• Payment or billing-related issues

These areas are the responsibility of the server manager, your technical team, or the relevant billing contact.

Note: For billing questions, please refer to your payment provider or the billing support contact specified on your invoice or account page.

Need Help?

For issues outside our scope, we recommend consulting your server administrator, finance team, or referring to community forums and documentation.