My payment is failing / trouble with credit card

Payments can fail for several reasons, even if your payment details are up-to-date. Common problems include:

• A temporary communication problem between your bank and our merchant Paddle

• The card issuing bank requires additional verification steps

• Daily/weekly/monthly card limits exceeded

Many of these problems can be easily solved by simply re-entering your card details on Admin Dashboard > Manage > Billing

If you are having any issues accessing the Admin Dashboard, check this article: How to access the n8n Admin Dashboard.

Please note that if your plan is cancelled/paused due to failed payments, your account data and backups will only be kept for 90 days unless the subscription is resumed or a new subscription is started.