Troubleshooting Common Login Issues
In this article
In this article group
- Can I have API access while I'm on a trial?
- Migrating from cloud to self-hosted
- I'm interested in the Enterprise Plan, how can I talk to a sales representative
- I'm looking to become an n8n Ambassador
- Contact the n8n Events Team' or 'Events Sponsorship and Participation Enquiries
- Which license do I need for my use case?
- I submitted a node
- Accessing the n8n Assistant
- Request for SOC-2 report
- How to delete a workflow
- I'm interested in a product demo. How can I schedule this?
- How to Retrieve Your n8n Level 1 or Level 2 Course Results
- Becoming an n8n template creator and getting help
- Understanding Workflow Publishing and Unpublishing n8n 2.0
- Work Experience and Internship Requests at n8n
- I have a marketing collaboration, sponsorship, or press inquiry
- How do n8n Academy and Community Forum accounts relate?
- Can I add or reset my Gateway credits?
- Do you have an Affiliate program?
- I want to partner or collaborate with n8n
- My n8n Community account was silenced. What should I do?
Introduction
If you're having trouble logging into your account, don't worry! This guide will help you troubleshoot and resolve common login issues.
Common Login Problems
Incorrect Email Address: Before trying any password reset steps, confirm which email address your n8n account actually uses by searching all of your mailboxes for the keyword "n8n". This should help you find one of the following: the original signup confirmation, an invitation to join an instance, or a billing receipt. The address that received those emails is the one to use.
Incorrect Instance name or Password: Double-check that you are entering the correct instance name and password. Remember that passwords are case-sensitive.
Forgot Password: Use the "Forgot Password" link on the login page to reset your password.
Account Locked: If you've tried to log in multiple times unsuccessfully, your account may be temporarily locked. Wait a few minutes and try again. If waiting does not resolve the issue, contact our support team using the details in the Additional Help section below.
Browser Issues: Clear your browser's cache and cookies, or try using a different browser.
Previously on a trial: If you've never paid for your n8n account, you most likely were on a free, temporary trial that has now expired and you no longer have access to your n8n instance:
You can request a magic link here to regain access: https://app.n8n.cloud/magic-link. If the email doesn't arrive within a few minutes, check your spam/junk folder. Make sure you are using the exact email address that the n8n instance owner used to sign up.
Free trials expire automatically at the end of the trial period and the n8n instance is deleted. However, you have 90 days after expiry to download your workflows from the Cloud console before they are permanently removed.
Trying to access the n8n Academy: The n8n Academy (https://learn.n8n.io/) is a separate platform with its own account system, so your n8n Cloud login won't work there. If you don't have an Academy account yet, register at https://apps.learn.n8n.io/authn/register. To log in or reset your password, use https://apps.learn.n8n.io/authn/login.
Additional Help
If you have worked through the steps above and still cannot log in, contact our support team. To help us resolve it in one reply, please include:
Every email address you have tried logging in with.
Your instance name: the part before
.app.n8n.cloudin your instance URL.For example, in
https://acme.app.n8n.cloudthe instance name isacme. If you cannot reach the URL, check your browser history or bookmarks, or any older email from n8n.
Your latest receipt or order number. Receipts are sent through Paddle, our payment provider, so the sender may appear as
n8n (via Paddle.com)
Article Last Updated At: 2026-10-20T09:01:51.597Z