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Troubleshooting Common Login Issues

Introduction

If you're having trouble logging into your account, don't worry! This guide will help you troubleshoot and resolve common login issues.

Common Login Problems

  • Incorrect Email Address: Before trying any password reset steps, confirm which email address your n8n account actually uses by searching all of your mailboxes for the keyword "n8n". This should help you find one of the following: the original signup confirmation, an invitation to join a workspace, or a billing receipt. The address that received those emails is the one to use.

  • Incorrect Username or Password: Double-check that you are entering the correct username and password. Remember that passwords are case-sensitive.

  • Forgot Password: Use the "Forgot Password" link on the login page to reset your password.

  • Account Locked: If you've tried to log in multiple times unsuccessfully, your account may be temporarily locked. Wait a few minutes and try again.

  • Browser Issues: Clear your browser's cache and cookies, or try using a different browser.

  • Previously on a trial: If you've never paid for your n8n account, you most likely were on a free, temporary trial that has now expired. You can request a magic link here to regain access: https://app.n8n.cloud/magic-link. However, please note that all trial accounts older than 90 days have been deleted, along with any workflows created there.

  • Trying to access the n8n Academy: The n8n Academy (https://learn.n8n.io/) is a separate platform with its own account system, so your n8n Cloud login won't work there. If you don't have an Academy account yet, register at https://apps.learn.n8n.io/authn/register. To log in or reset your password, use https://apps.learn.n8n.io/authn/login.

Additional Help

If you have worked through the steps above and still cannot log in, contact our support team. To help us resolve it in one reply, please include:

  • Every email address you have tried logging in with.

  • Your workspace name: the part before .app.n8n.cloud in your instance URL.

    • For example, in https://acme.app.n8n.cloud the workspace name is acme. If you cannot reach the URL, check your browser history or bookmarks, or any older email from n8n.

  • Your latest receipt or order number. Receipts are sent through Paddle, our payment provider, so the sender may appear as n8n (via Paddle.com)